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FULL COLOUR BADGES & TROPHIES

Terms and Conditions

Shipping & Production times

FCB uses Australia Post eParcel or Fastway Couriers, Australia's most reliable courier systems, to deliver your parcel throughout Australia.  FCB reserves the right to select the appropriate courier to deliver your parcel on time.

To calculate Postage & Delivery times for:

  • Australia eParcel, parcel post or express, click here and enter 4209 in the "From" box 
  • FastWay which we mostly use for larger orders will need the weight and dimensions so contact us for advise on this or if yo have the dimentions then click here 

Whilst we can't guarantee exact delivery times, we will dispatch your trophy/award order within 5-6 business days, 2-3 business days for name badges from receipt of payment.  Once dispatched you will receive email notification from us to tell you it's on its way; this will include your parcel tracking code so you can track the status of your delivery. 

Insurance is not standard, however you have the option to insure your delivery with comprehensive transit insurance when you place your order.  Rest assured that your order is well packaged to reach you in mint condition, after all we've shipped thousands of orders all over Australia with damages of less than 1%.  No matter how well packaged a parcel is, occassionally an item may get damaged or lost in transit; if you choose our transit insurance, you are covered for the unexpected and your order will be replaced as a matter of absolute priority.  If you choose not to insure your package, Australia Post, Fastway Couriers or FCB take no responsibility for transit damage or total loss.

When despatched you will receive email notification from us to tell you it's on its way; this will include your parcel tracking code so you can track the status of your delivery.  If, when placing your order, you have chosen the transit insurance option and your order arrives damaged, please contact us and we will replace your order as a matter of absolute priority.

All purchases will be sent to your registered delivery address in your account. (As provided by you during check out).

Please note that all regular australia postage is not tracked or insured.

Please ensure that your delivery address is correct and up to date in your account. You can easily edit your account details by clicking here: My Account

Terms & Conditions of Offer / Sale

Goods and Services are sold and supplied on the following Terms and Conditions unless expressly agreed in writing between the Company Full Colour Badges and the Buyer, or, where varied by the attached quotation.

Acceptance:

All quotations are valid for 30 days only. Unless accepted within this period, the Company reserves the right of alteration.

Payment With Order: New Customer —First time orders:

Company policy states that any new customer when placing an order requires that payment is received prior to production commencing. Subsequent orders may be accepted upon completed and approved credit applications for new customer accounts.

Incorrect Information:

The Buyer shall be responsible for, and bear the cost of, any alteration to goods supplied (or in progress of manufacture or purchase) by the Company, arising from any discrepancy, error or omission in any drawing or information supplied by, or approved by the Buyer. The Company can not accept responsibility for errors where the Buyer has not confirmed requirements in writing.

Cancelled Orders:

Orders cannot be cancelled except upon the terms which will compensate the Company for all works done, any obligation to a third party resulting from the Buyer’s order, and materials ordered, used or purchased by the Company as a result of the Buyer’s order to the date of written cancellation. The cancellation of any order must be confirmed in writing. Verbal cancellations will not be accepted.

Force Majeure:

 Every effort will be made to carry out this contract, but due performance is subject to variation or cancellation by the Company owing to acts of God, War, Strikes, Lockouts, Fire, Flood, Drought or any cause beyond the Company’s control or owing to the inability to procure materials or articles (or at enhanced prices).

Preservation of Property Rights:

a) The property in ordered or invoiced goods shall not pass to the Buyer until the whole of the price for the goods has been paid in full to the Company. The property in the goods shall remain solely with the Company until such full payment is received as cleared funds by the Company.

b) Until the goods are paid for in full, and all other sums due and owing by the Buyer to the Company on any account are paid, the Buyer holds goods as bailee for the Company.

c) If the Buyer at any time fails to make payment for any such goods by the due date for payment, without prejudice to any other rights which the Company may have at law or under these terms, the Company, or its authorised agents, are expressly authorised by the Buyer to enter the Buyer’s premises, whether by using force or not, and to take possession of and sell the goods and exercise other such other rights ancillary to the right of resale and possession.

d) The Company shall be in no way liable or responsible for any loss or damage to any goods or damage to the Buyer’s business howsoever arising from the taking of any goods.

Claims:

The Buyer should inspect the goods on receipt. All claims must be made in writing within 14 days of receipt of goods by the Buyer.

Implied Warranties:

To the extent permitted by law, the Company excludes all warranties and representations except as expressly provided in these terms and conditions.

Nothing in this clause excludes, restricts or modifies the operation of Part VA of the Trade Practices Act 1974 to the extent to which that Part of the Act applies to goods supplied by the Company.

Liability for a breach of a condition or warranty necessarily implied into these terms by the Act is limited to any one of the following, as determined by the Company in its sole discretion:

a) the replacement of the goods or the supply of equivalent goods;

b) the repair of the goods;

c) the payment of the cost of replacing the goods or of acquiring equivalent goods; or

d) the payment of the cost of having the goods repaired.

In no event is the Company liable to the Buyer for any incidental or consequential damages in respect of such breach of condition or warranty.

Artwork (where applicable):

Artwork & engraving supplied by the Buyer will be held by FCB for the convenience of future manufacture. It is the Buyer’s responsibility to arrange insurance for any losses that the Buyer may consider necessary. Costs incurred for alterations after the Buyer has approved artwork or product prototype is chargeable to the customer. All designs & engarving created online will be created according to the designs submitted, unless you have requested a proof in the "Extra Instructions" section. The Company will not be held responsible for any errors that may occur during the design process due to the Buyer’s computer or program incompatibility. On request we will supply you with a proof at any stage prior to the goods being sent to production.

Copyright:

All designs, artistic creations, moulds, tools, products, etc. created by the Company are copyright to the Company and must not be transferred to third parties without the Company’s written consent. Artwork and designs given to the Company for reproduction are received in good faith as belonging to the Buyer and claims of breach of Copyright by the Company by third parties shall be referred to the Buyer for compensation by the injured party.

GST Impact:

 The Company is registered for GST pursuant to the A New tax System (Goods & Services Tax) Act 1999 (the “GST Act”). The Company’s ABN is 21329683943

All prices quoted are inclusive of GST payable pursuant to the GST Act.

The Company will issue tax invoices to the Buyer upon delivery of ordered goods. The Buyer is solely responsible to claim all input tax credits or other benefits (if any) available to the Buyer, pursuant to the GST Act in respect of any amounts the Buyer pays to the Company.

The Company reserves the right to adjust prices or to make adjustments as contemplated by the GST Act if any amount paid by the Buyer is subsequently found by the Company to have been incorrect for any reason or in any respect and the Buyer agrees to co-operate fully with the Company in respect of such adjustment.

Return for replacement

Send an email to info@namebadgesaustralia.com.au stating your order number and the details of defective item/s you wish to return and have replaced:

- Our Customer Service Department will then issue you a Return Authorisation (RMA) number and advise our return address.

- Please ensure you include this RMA number with your returned item/s to enable us to process your replacement item/s.

- You notify us of your intention to return the item/s within 14 days of us dispatching your order to you.

- The returned item/s are received by us within 14 days of us providing you with an RMA number.

- The item is securely packed for return postage to ensure that the item and packaging is received back by us in original condition.

- Return postage will be for your own account.